Client Support Specialist - Kuala Lumpur, Malaysia - BID Operations

BID Operations

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Are you ready to embark on an exciting journey with a rapidly expanding global business? We're on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia.

If you're passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we're seeking, we want to hear from you

As our Client Support Officer, you'll play a crucial role in ensuring our clients receive top-notch service:

Identify the questions, concerns, and overall needs of our diverse customers around the world.
Provide accurate answers and innovative solutions to meet our customers' inquiries.
Address customer complaints with a compassionate and patient demeanour.
Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
Follow our company's communication procedures, policies, and guidelines to maintain smooth operations.
Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Requirements:

Exceptional written and verbal communication skills in both English and Chinese.
A talent for consistently providing exceptional customer service.
Strong problemsolving and critical thinking abilities.
A knack for multitasking, setting priorities, and meeting deadlines in a fastpaced business environment.
Meticulous attention to detail; your work is accurate, responsible, independent, and customeroriented.
An open, positive, and enthusiastic personality.
Confidence in navigating systems, including the Microsoft Office suite and CRMs.
Adaptability to change with a high tolerance for handling stressful situations.