Product Specialist - Subang Jaya, Malaysia - Aonic (Formerly Poladrone)

Aonic (Formerly Poladrone)

Verified Company

Subang Jaya, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Aonic (Formerly Poladrone) is founded by a team of engineers, we're an all-in-one drone solutions provider for enterprises that are looking to modernise and streamline their operations workflow. Our mission is to demonstrate our commitment to our clients by providing them with a holistic ecosystem beyond our core drone capabilities.

Responsibilities

Provide friendly and helpful support to our customers for inquiries and troubleshooting assistance.
Serve as the goto person for all customer interactions.
Respond promptly to productrelated inquiries and provide troubleshooting guidance to resolve issues effectively.
Coordinate and conduct product repairs with our technical support team and external partners, ensuring timely resolution of customers' issues.
Collaborate closely with our team to continuously improve our product support services and enhance the overall customer experience.

Requirements:

Minimum 1 year of experience in customer service.
Knowledge or experience in product troubleshooting and aftersales support is a significant advantage.
Excellent communication skills in Mandarin and English are essential as the role requires to deal with mandarinspeaking clients.
Ability to work independently and as part of a team in a fastpaced environment.
Highly motivated, with a strong work ethic and ability to work independently in a fastpaced environment
Familiar with computer software programs e.g., Word, Excel, Teams, etc.

Salary:
RM2, RM4,166.95 per month

Benefits: