Customer Services Coordinator - Johor Bahru, Malaysia - KINTETSU WORLD EXPRESS
Description
Job description
- Assist in liaise with customers on their shipment needs and attend to customer inquiries.
- Open job folders, prepare shipping documents e.g. Consignment Note, D/O, Shipping Note, S.I., Manifest, and Customs Form.
- Prepare shipping notes and delivery order for cargo sending to warehouse / port.
- Assist in advise and confirm to customer cargoes on board date (Prealert).
- Sorting & checking the documents in a complete set before passing to EDI Clerk to submit to custom for approval.
- Ensure Delivery order from own drivers or 3rd party are returned timely and enclosed into job folder.
- Checking job folders to ensure all charges accurately captured into the system.
- Prepares accurate invoices to customers, sorting and send to customer on timely manner.
- Issue and confirm transaction in UFS system and close job on timely manner.
Requirement:
- Possess mimimunly Diploma in any field.
- 12 year relevant Freight Forwarding Customer Services / Shipping working experience.
- Good command of English and Bahasa Malaysia both written and speaking
- Good interpersonal and communication skills
- Willing to work 5.5 work days per week.
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM1, RM2,200.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- If you are still working, how long notice that you need to serve your current employer?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
- Shipping: 1 year (preferred)
Language:
- English (preferred)
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