- Product Knowledge: Gain in-depth knowledge of OpenLearning's product or service offerings and provide expert guidance to clients on maximizing the product's value to meet their business goals.
- Customer Onboarding: Oversee the onboarding process for new clients to ensure a smooth and positive experience, conduct onboarding sessions, and provide educational resources.
- Proactive Communication: Initiate regular client check-ins to assess satisfaction, gather feedback, and address concerns. Keep clients informed about product updates, enhancements, and industry trends. Collaborate with cross-functional teams to ensure a cohesive customer experience.
- Documentation and Resources: Create onboarding documentation, guides, and tutorials to assist customers in their learning process. Ensure that onboarding resources are clear, concise, and easily accessible.
- Customer Engagement and Feedback Collection: Develop and nurture strong, long-term relationships with assigned clients. Serve as the main point of contact and advocate for clients within OpenLearning. Offer responsive customer support during the onboarding phase to address questions and challenges promptly.
- At least 2 years of experience in SaaS customer to technical support.
- Relevant experience in user onboarding, training, or customer support roles.
- Excellent communication and presentation skills.
- Ability to adapt to new technologies quickly.
- Strong organizational and project management skills.
- Customer-focused mindset and goal-oriented and results-driven.
- Analytical mindset with the ability to interpret data.
- Familiarity with customer relationship management (CRM) and support tools.
-
Customer Success Specialist
1 week ago
PandaBee Kuala Lumpur RM5,000 - RM8,000 per yearAbout This Role · We are seeking a highly motivated Customer Success Specialist to join our team at Pandabee. As a key member of our team, you will be responsible for ensuring the satisfaction and success of our clients. · ...
-
Customer Success Specialist
6 days ago
Agensi Pekerjaan JobScoper Sdn. Bhd. Kuala Lumpur RM4,000 - RM8,000 per yearJob Description · As a Customer Success Specialist, you will play a crucial role in delivering exceptional customer experiences and driving business growth. · We are seeking a highly motivated and customer-centric individual to join our team. If you have a passion for providing t ...
-
Specialist, Customer Success
1 week ago
Webhelp Enterprise Kuala LumpurJob Title · Specialist, Customer Success (English Speaker) · About the Role · We are looking for a Specialist, Customer Success to join our team. This role is responsible for developing strong customer relationships and ensuring customer satisfaction and engagement. · Main Respon ...
-
Customer Success Specialist
1 week ago
ChatDaddy Kuala Lumpur RM4,000 - RM6,000 per yearAbout ChatDaddy · ChatDaddy is a fast-growing SaaS company that helps businesses improve customer engagement and streamline operations with powerful WhatsApp automation tools. · We value innovation, collaboration, and delivering real success for our customers. · About the Role · ...
-
Customer Success Specialist
1 day ago
ChatDaddy Kuala Lumpur RM4,000 - RM6,000 per yearCustomer Success Role · We are seeking a Customer Success Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring a smooth onboarding experience and providing ongoing support to help our clients fully leverage ChatDaddy ...
-
Customer Success Specialist
1 week ago
Lendela Kuala LumpurAbout Lendela · Lendela is a fast-growing fintech that simplifies financing and enables greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency. · Since our inception, ...
-
Customer Success Specialist
1 day ago
Teleperformance Kuala Lumpur RM2,000 - RM3,200 per yearJob Title: Customer Service Representative · We are looking for a dedicated and professional customer service representative to handle Korean-speaking guests via email, chat, and phone in a timely and professional manner. · Key Responsibilities: · Provide accurate information reg ...
-
Customer Success Specialist
4 days ago
Only for registered members Petaling Jaya Full time RM6,000 - RM8,000 per yearRepresent the brand, culture, and values of clients. Maintain a positive, empathetic, and professional attitude towards customers. Provide timely support through various communication channels. Ensure professional, efficient, and quality service to clients. Cross-sell additional ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaOverview of Customer Success Specialist Role · The Customer Success Specialist will be the primary contact for customers using the client's website shopping channel. · Key responsibilities include responding to customer requests, managing concerns, and providing specific informat ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaKey Responsibilities · The Customer Success Specialist will be the primary contact for customers using our client's website shopping channel, responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone c ...
-
Customer Success Specialist
6 days ago
Teleperformance Petaling Jaya RM2,000 - RM2,500 per yearRole Overview · As a Customer Success Specialist, you will handle hotel booking inquiries and reservations through various communication channels. Your goal is to provide accurate information about room availability, pricing, and promotions while ensuring exceptional customer ser ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaCustomer Success Specialist Overview · The Customer Success Specialist is a key role in delivering exceptional customer experiences, responding to customer inquiries, and resolving concerns through inbound phone calls and email channels. · Key Qualifications · To excel in this po ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaKey Responsibilities · The Customer Success Specialist will be the primary contact for customers using our client's website shopping channel. · They will respond to customer requests, manage concerns, and provide specific information based on enquiries received via inbound phone ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · The Customer Success Specialist plays a vital role in representing the client's brand, culture, and values to its customers. · As the primary contact for customers using the client's website shopping channel, you will be responsible for responding to customer re ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Overview · The Customer Success Specialist (CSS) plays a vital role in ensuring exceptional customer experiences. · Responsibilities include responding to customer requests, managing concerns, and providing accurate information based on received inquiries via phone calls and ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · We are seeking a highly skilled Customer Success Specialist to join our team at Teleperformance. This role involves building strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · The Customer Success Specialist role is a key position that interacts with customers through various communication channels, including inbound phone calls and email. The primary goal of this role is to provide exceptional customer service, resolve issues promptl ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Summary · The Customer Success Specialist (CSS) plays a pivotal role in delivering exceptional customer experiences. By responding to customer inquiries, managing concerns, and providing accurate information, the CSS ensures seamless interactions via inbound phone calls and e ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaKey Responsibilities · The Customer Success Specialist plays a pivotal role in ensuring seamless customer interactions, addressing concerns, and providing accurate information based on incoming phone calls and emails. · Essential Qualifications · Fluent English and Mandarin langu ...
-
Customer Success Specialist
1 week ago
Teleperformance Petaling JayaJob Description · The Customer Success Specialist plays a pivotal role in representing the client's brand, culture, and values to customers. · Key responsibilities include managing customer inquiries, resolving concerns, and providing detailed information through various communic ...
Customer Success Specialist - Kuala Lumpur - OpenLearning

1 week ago
Description
About the Role
This role plays a crucial part in driving OpenLearning's growth by providing timely technical support to our diverse user base.
The Customer Success Specialist is the first point of contact and is responsible for delivering onboarding support, platform technical support, and creating sustainable growth for OpenLearning partners.
As a key member of the Customer Success Team, you will collaborate with cross-functional teams, troubleshoot technical issues, and contribute to ongoing improvement of solutions, supporting new institutional partners through their onboarding and managing multiple accounts to foster growth.
Key Responsibilities
Requirements
About OpenLearning
OpenLearning is an online learning platform that goes beyond content delivery to focus on community, connectedness, and learner engagement.
-
Customer Success Specialist
PandaBee- Kuala Lumpur
-
Customer Success Specialist
Agensi Pekerjaan JobScoper Sdn. Bhd.- Kuala Lumpur
-
Specialist, Customer Success
Webhelp Enterprise- Kuala Lumpur
-
Customer Success Specialist
ChatDaddy- Kuala Lumpur
-
Customer Success Specialist
ChatDaddy- Kuala Lumpur
-
Customer Success Specialist
Lendela- Kuala Lumpur
-
Customer Success Specialist
Teleperformance- Kuala Lumpur
-
Customer Success Specialist
Full time Only for registered members Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya
-
Customer Success Specialist
Teleperformance- Petaling Jaya