Marketing Manager - Port Klang, Malaysia - Westports

Westports
Westports
Verified Company
Port Klang, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

_


POSITION :
__ _**_MANAGER_


Job Summary:


To enhance the relationship between Westports, forwarding & shipper community, improve the port's visibility within these segments, as well as external perception with regards to service level and business conducts.


Key Responsibility:


  • To establish contacts with major shippers/consignees & promote port services & key competitive advantages.
  • Promote the availability of the Value Added Services to shippers and consignees to induce greater local volumes.
  • To strengthen the relationship level as well as the customer service commitment level between Westports and its direct and indirect customers.
  • Place regular visits to midtier Forwarders/ Forwarding Agents to collect data on industry trends as well as to gather the voice of customers for operational enhancement or system improvements.
  • Ensure the correct services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal operations teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust that their goods are well cared for in transit or in storage in our port.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and reporting standards

Requirements:


  • BSc/BA in business administration, sales, or a relevant field
  • Proven experience as Manager manager or in the function of account management/business development.
  • Possess at least 5 years of experience in sales, business development, and providing solutions based on customer needs. Experience in the transportation or logistics industry would be a plus.
  • Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
  • Ability to manage and develop people within our organization
  • Ability in problemsolving and negotiation
  • Good oral and written communication skills, including strong writing, editing, and research skills
  • Excellent interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
  • Highly collaborative, able to work well with diverse groups of staff members, divisions, and business partners.
  • Able to demonstrate enthusiasm and ability in creative & innovative methods of presentation, knowledge of a wide range of marketing techniques and concepts
  • Experience with data analytics
  • Able to work under pressure in a fastpaced environment and meet deadline

Human Resources Department

Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan

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  • Profile Picture (jpeg, jpg and png file only)
  • School education certificate (jpeg, jpg and png file only)
  • Tertiary education certificate (jpeg, jpg and png file only)
  • Resume (pdf file only)
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