Change and Transition Management Manager - Kuala Lumpur, Malaysia - Beyondsoft (Malaysia) Sdn. Bhd

Beyondsoft (Malaysia) Sdn. Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

COMPANY DESCRIPTION
Beyondsoft (listed by the Shenzhen Stock Exchange, stock code is a global provider of IT consulting, product and solution services.

Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products.

And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

DESIGNATION :
Change and Transition Management Manager - AA

RESPONSIBILITIES

Imbed, continuous review and improve a Service Transition capability across the group company
Chair the Change Advisory Board (CAB) and produce Agendas, Minutes and reports accordingly
Manage Change workflow adherence to ensure a consistent approach to the logging, assessment and review of changes
Ensure Change processes and procedures are aligned to company strategy and priorities, reviewing and revising as required to meet evolving business needs
Provide all necessary reporting and general duties in preparation for the weekly and out of session CAB meetings
Deliver ongoing Training and Education to all relevant staff
Ensure Change & Transition Management documentation (including Service Management Plans), standards and processes are adhered to by the user base and provide advice/guidance as required
Work with relevant stakeholders and manage expectations of key support stakeholders (including internal and external delivery teams), drive change and negotiate successful outcomes within complex changes
Ensure organisational awareness and oversee effective process governance, ensuring continued delivery of this service uplift
Identify risks, issues and mitigating actions around Change including embargos, restriction periods and feedback on quality of data within individual records
Support Service Management with a continual improvement approach to the Change, Configuration toolset, providing a strategy and roadmap for the capability
Ensure each Change has the right level of evidence provided to support the request for change.
Provide audit level reports as required for internal and external stakeholders
Provides leadership and direction indirectly to all support group and vendors
Fosters and encourages positive people management strategies
Supervise and provide continual guidance to the change management team
Drives continuous improvement and evolution of the capability
Able to deal with ambiguity and provide others with clarity and focus
Performs other responsibilities and duties periodically assigned by supervisor to meet reasonable operational and/or other requirements

QUALIFICATIONS

Bachelor's Degree in Computer Science, Business Information System or other IT related field
At least 5 years experience in IT Service Management, preferably within the BFSI industry
Knowledge of emerging technology trends, IT functions, and basic architecture.
Demonstrated planning, prioritisation and organisation skills.
Understanding of project management methodologies.
Proven ability to meet critical timeframes and deadlines.
Data analysis and Excel skills.
Demonstrated leadership skills.
Solid understanding of business needs and customer focus beyond technical/technology aspects.
Excellent written and oral communication skills, including an ability to communicate information in terms that the audience can understand.
Demonstrated Change and Transition Management skills.
ITIL certification or demonstrable equivalent within an ITIL organisation
Able to work on New Zealand timezone (3am 12pm MYT)