Office 365 Technical Consultant - Kuala Lumpur, Malaysia - Hunters International Sdn Bhd

Hunters International Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Office 365 Technical Consultant / Technical Advisor

Position Summary:

The role of Office365 Technical Consultant

Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage.

Additionally, experience working with a different environment as a global administrator will be preferred.

Excellent customer issue handling and communication skills are essentials to this position. On top of that, experience in
Supporting Taiwan market will be an added advantage.

Strong technical skills, complex problem solving skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.

Key Responsibilities:

Work with customers to understand the root cause of the issue, provide guidance and end to end support.
Performed detailed log analysis and deep troubleshooting
Utilizing strong analytical skills to dig deep into the problem and provide resolution
Maintain accurate case logging and tracking into the tool database.
Maintain high standard in quality of service while meeting Service Level Agreement and achieve a high score in customer satisfaction survey
Maintain outstanding customer satisfaction score, with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution.

Skills Requirements:

Ability to speak and write in
Chinese Traditional and English (B1):
Strong problem scoping and analysis skill required
Technical knowledge in SharePoint, Teams and Exchange will be an advantage
Knowledge and experience in
Domain site administration, Active Directory or Networking:
Passionate technical learner, and ability to self-study/learning will be considered
Excellent interpersonal and communications skills. Excellent oral & written skills.
Capable of multitasking
Analytical, articulate, result oriented and provide excellent followup.

Work Schedule:

Monday - Friday | 9am - 6pm

Remuneration:

MYR 7,500 - 8,000 + KPI Allowance up to MYR 600

Job Types:
Full-time, Permanent

Salary:
RM7, RM8,000.00 per month

Benefits: