Customer Support - Cyberjaya, Malaysia - Agensi Pekerjaan Smarttrend Sdn Bhd
Description
Job Description:
We are seeking a motivated and customer-focused individual to join our IT support helpdesk team.
As a fluent Cantonese speaker, you will play a crucial role in providing technical assistance and support to our Cantonese-speaking users.
Responsibilities:
- Troubleshoot technical issues related to hardware, software, and network connectivity for Cantonesespeaking users.
- Provide stepbystep instructions and guidance to users in Cantonese, ensuring they understand solutions and troubleshooting procedures.
- Escalate complex issues to appropriate IT teams or senior technicians for resolution.
- Document all support interactions and resolutions accurately in the ticketing system.
- Assist with user account management, including password resets and access permissions.
- Install, configure, and maintain hardware and software systems as needed.
- Stay uptodate with technology trends and developments to improve support services.
Requirements:
- Fluent in Cantonese and English, with excellent verbal and written communication skills in both languages.
- Proven experience in IT support or helpdesk role, preferably in a multicultural environment.
- Strong troubleshooting and problemsolving skills, with the ability to think critically under pressure.
- Basic knowledge of network protocols, TCP/IP, and VPN configurations.
- Customerfocused attitude with a commitment to providing exceptional service.
- Ability to work independently and collaboratively in a fastpaced environment.
- Fresh graduate encourage to apply
Salary:
RM5, RM6,200.00 per month
Schedule:
- Night shift
Ability to Commute:
- Cyberjaya (required)
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