General Manager of Operations - Puchong, Malaysia - Agensi Pekerjaan Smarttrend Sdn Bhd
Description
Position Summary:
The General Manager of Operations will oversee the day-to-day operations of KyoChon Sdn Bhd, ensuring operational excellence across all our stores.
Key Responsibilities:
- Operational Strategy and Execution: Develop and implement operational strategies that enhance efficiency, quality, and customer satisfaction. Ensure all operations align with the company's strategic goals.
- Team Leadership and Development: Lead, motivate, and develop the operations team, fostering a culture of excellence and continuous improvement.
- Process Improvement: Identify opportunities for process optimization and implement solutions to streamline operations, reduce costs, and improve service delivery.
- Performance Management: Monitor operational performance against key performance indicators (KPIs), setting objectives for improvement.
- Compliance and
Quality Control:
Ensure all operations comply with legal and regulatory requirements and meet quality standards.
- Supplier and
Inventory Management:
Oversee supplier relationships and inventory management to ensure product availability and cost-efficiency.
- Customer Satisfaction: Implement initiatives to enhance customer satisfaction and address customer feedback effectively.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or related field. Master's degree or professional certifications are advantageous.
- At least 10 years of experience in operations management, preferably in the food and beverage or retail industry, with a minimum of 5 years in a senior management role.
- Proven track record of operational improvement and expertise in process optimization.
- Strong leadership, team management, and communication skills.
- Proficient in English and Bahasa Malaysia; Korean language skills are a bonus.
Key Success Factors:
- Strategic operational planning and execution abilities.
- Leadership in team development and operational excellence.
- Innovation in process improvement and efficiency enhancement.
- Strong decisionmaking and problemsolving skills.
- Commitment to customer satisfaction and quality service delivery.
Benefits:
- Competitive salary package.
- Performancebased bonuses and incentives.
- Comprehensive medical insurance, including hospitalization and term life coverage.
- Birthday leave and subsidized meals/shift meals.
- Allowances for transportation based on seniority.
- Flexible working hours.
- A strategic approach to operations management, with a focus on efficiency and quality.
- Strong leadership and team development skills, with a track record of building highperforming teams.
- Innovative thinking in process improvement and a commitment to operational excellence.
- Excellent communication skills and the ability to work collaboratively across departments.
- A customerfocused mindset and a drive to deliver exceptional service.
If you are a results-driven operations professional looking to make a significant impact in a growing company, we invite you to join our team at KyoChon Sdn Bhd.
Salary:
RM12, RM14,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your leadership style?
- How do you keep up with the most recent business procedures and trends?
- In your previous job, how many employees did you manage?
- Tell us about a time when you adapted to a new technology at work.
Education:
- Bachelor's (required)
Experience:
- operations management: 10 years (required)
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