Customer Support Specialist - Subang Jaya, Malaysia - Aonic (Formerly Poladrone)

Aonic (Formerly Poladrone)
Aonic (Formerly Poladrone)
Verified Company
Subang Jaya, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Responsibilities:


  • Professionally handle high volume of inquiries from clients and customers
  • You will be accountable for meeting individual (KPIs) and team goals
  • Understand and deliver business strategies and improve customer services through the execution of selfservice
  • Continuously identify work process improvements and be able to materialize them
  • Work with relevant stakeholders such as sales team and tech team to effectively resolve problems faced by customers
  • Must demonstrate high degree of passion and positivity
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc

Requirements:


  • We are looking for individuals that have an excellent command of spoken and written Mandarin & English
  • Immaculate telephone manners and communication skills
  • Excellent listening skills, criticalthinker with attention to detail
  • Minimum typing speed of 40 words per minute (English)
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of integrity and confidentiality

Salary:
RM2, RM2,800.00 per month


Benefits:


  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (preferred)

Education:


  • Diploma/Advanced Diploma (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • Mandarin (preferred)
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