Ocean Export Specialist - Klang, Malaysia - Kingfisher Recruitment (Malaysia) Sdn

Kingfisher Recruitment (Malaysia) Sdn

Verified Company

Klang, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Job Location:
Klang, Selangor

To assist the network and local customer in related to export shipment with all aspects of an efficient and effective Ocean Export Department as required by the management team ensuring but not limited to the timely movement of freight, compliant execution of all operational functions and satisfaction of clients through exceptional customer service.

Operations

Ensure smooth and timely freight process flow, meeting client's requirements
Daily Ocean Export coordination & correspond with clients, service providers and internal team
Prepare required documents for international transportation
Working with approved Service Provider for Customs declaration and all those requirements related to Customs or government agency for all Ocean export shipments.
Ensure accurate and timely data entry into our operating system
Monitor shipment status/reports to ensure total customer satisfaction
Interact with our customers in a courteous manner, arranging their international shipments, meeting customer service standards
Monitor sailing schedules to ensure provide immediate information to customer
Coordinate and negotiate rates with our contracted/approved service providers in procuring space and services
Ensure accurate and timely clients, intercompany and vendors invoicing
Ensure all client invoices are submitted/dispatched to client ontime
Validating vendor invoices and accruals timely
Operate in accordance to all internal policies and procedures such as

Cargo Wise Operational Process Standards and external government regulations or customer policies / requirements

Understand department process flow, constantly looking for areas of improved efficiency. Utilize tools as required and recommended by the Supervisor/Manager
Ensure all customers standard operating procedures are followed as per the SOP set up
Work with the team on meeting KPI standards, as per the company's procedures

- _Support_ _the_ _Manager/Supervisor_ _in_ _the_ _following_ _areas_ _where_ _required:_

Daily review of operational reports to ensure timely update of event codes

Audit files and work with the team on meeting

operating process standards

Build and maintaining strong relationships with Customers and all Service

Providers (Carriers, trucking companies, and others).

Evaluate vendors at defined intervals per company policy,

focusing on areas of possible improvements with improvement plans where needed.

Assist the manager and supervisor in timely responding to requests for

rates with market competitive pricing matching the scope of service required by the customer

Participate to the transition of new business/ updates to existing business

Assist where needed with the provision of rates to overseas offices

Finance

All Billings must meet the required KPI
Ensure company credit procedures are followed and utilized effectively
Accurate and timely billing of vendors and resolving accounting issues
Managing COD accounts for payment
Managing profitability of each job

General

Managing client escalation
Managing warehouse inventory report inbound/outbound daily basis (where applicable)
Arrange with trucking company for pickup/delivery within warehouse (where applicable)
Support Airfreight operations task when required
Other duties and responsibilities as assigned

Job Types:
Full-time, Permanent

Salary:
RM3, RM4,200.00 per month

Benefits: