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  • Executive - Servicing Office Agent - Muar, Johor - Liberty General Insurance Berhad

    Liberty General Insurance Berhad
    Liberty General Insurance Berhad Muar, Johor

    2 months ago

    RM40,000 - RM60,000 (MYR) per year *
    Description

    Job Description


    Customer Service and Sales

    ·       Managing direct walk-in customers, providing information about insurance products and services

    ·       Handling enquiries including NCD, MMIP, complaints and claims from customers

    ·       Manage issuance and reporting for MyEG transactions, including processing of road tax renewals (if applicable)

    ·       Responsible to manage and meet the counter's sales target

    · Boost up sales of personal line product in achieving the set target

    · Responsible in monitoring counter's customers retention

    Operational support

    ·       Handling business transactions, collection of premium payments, and issuance of receipts at branch level

    ·       Process cancellations, endorsements, refunds, and non-motor policy e-cover notes

    ·       Prepare daily sales report, ensuring end-of-day balancing of and banking in money in accordance with company procedures

    ·       Conduct daily recording of cash, cheques and receipts

    ·       Ensure smooth operations of QMS Machine and generate service level reports (if applicable)

    ·       Handling the allocation, return of expired books, and safekeeping of non-motor manual cover notes

    ·       Liaise with bank on matters related to EDC machine

    ·       Documentation including request facilities, printing of renewal notice, reports & policies, mailing, courier, cheques facilitation, filing and storage handling

    ·       Handling claims documentation including request slip, reporting, notification, and managing claims drop box.

    ·       Coordinate inspection for windscreen, Kurnia Express claims, lapsed renewal, and post-repair survey

    Education/Academic Qualifications:

    ·       Minimum SPM in any related field.

    Functional knowledge/Technical skill:

    ·       Customer service and good language/communication skills.

    ·       Sales and Marketing Skills (if applicable)

    ·       Insurance Knowledge

    ·       Operations and Administrative Duties.

    * This salary range is an estimation made by beBee
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