Operations Customer Service Executive - Sungai Buloh, Malaysia - Seazone Innovative Sdn Bhd

Seazone Innovative Sdn Bhd

Verified Company

Sungai Buloh, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Responsibilities

To work as a key person for planning and scheduling
To handle Customer's inquiries and ensure to comply with operation procedures
Ensures SOP alignment to customer expectations and company's agreed standards of performance
Provides quotations to customers and support Sales Department in quoting, liaising, and following up
To develop operational solutions by defining, studying, estimating, and screening alternative solutions
To identify operational problems by observing and studying system functioning and performance results; to investigate complaints and suggestions; to complete troubleshooting procedures
To work closely with Technical Division, monitor service quality done daily and to work with logistics team for detailed inventory upkeep
Provide introductory information to new customer including additional products or services available, answer phone calls in a professional manner, provide information about products and services as required by the callers
Follow up customers' requirements and ensure customers' requests are attended to accordingly
Ensure customer satisfaction and troubleshoot common issues with products or services
Liaise with various divisions that are involved in customer supports, orders, processing, pre and post sales, technical, logistics, etc in problem solving
To perform as a team player and achieve departmental level satisfactory postsales customer care
Any adhoc tasks assigned by the Management

Remuneration package
Qualification & experience-based RM 3,500 - RM 4,000 + performance bonus + medical outpatient claim

Requirements:

Proficient in Chinese, Bahasa Melayu and English
At least 2 years of working experience in related field is required for this position
Strong interpersonal skill, organizational skill, selfmotivated and independent
Familiarity in geographical location of places within Klang Valley and experience with any CRM system are added advantages
Possess positive mindset, critical thinking and problemsolving skills
Able to multitask, pay attention to details and work under tight schedule