Manager, Projects, Kul - Shah Alam, Malaysia - DSV

DSV

Verified Company

Shah Alam, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 78553

Time Type:
Full Time

Purpose of Position

Lead, monitor and guide colleagues to ensure assigned key accounts meet customer needs and expectations (SOPs compliance) through operations excellence.

Ensure continuous profitability optimization through process improvement and reengineering.

Key Tasks

Customer Management
Attend to customers inquiries and ensure proficiency on all service features.
Study customer's enquiries and obtain necessary information from various departments to prepare proposal or quotation to customers.
Identify and evaluate unsuccessful quotations and implement action plans to improve outcomes to an acceptable level of success.
Follow up with respective customers on overdues when finance dept requires assistance.
Receive calls, investigate and resolve a variety of external and internal customers' complaints, general queries and invoicing inquiries. Initiate communications, monitor and followup closely with customers and internal parties to resolve concerns raised.
Build a strong operational customer relationship and understand the customers' organization (structure, processes and requirements)
Timely and accurate communication to the customers on rate / surcharge changes
Attend customers' meetings introduction / quarterly business reviews / operations review / troubleshooting service failure / RFQ and etc
Collaborate with customers to identify areas for process improvement and efficiency
Build strong rapport with customers
Ensure feedback from customers are promptly disseminated to all respective stakeholders and followup on the required corrective action

Operations Management

Responsible for overall monitoring performance and supporting staff to ensure correct handling of shipments for multimodal, transshipments (multileg), crosstrade, HL, barge, project management, OOG Seafreight, dangerous goods and work in with the branch where applicable, for general air and seafreight.
Manage and monitor staff to ensure monthly objectives are accomplished
Assist the director to monitor and manage subcontractors (ensure contracts in place; establish KPIs; their compliance with our service level agreement, check invoices and etc)
Where applicable attend to field needs when necessary (port operations for charter)
Monitor customer agreed KPIs, guide and support the team for specific key accounts to ensure quality services are delivered to customer
Continuous profitability optimization through process improvement and reengineering
Drive Continuous Improvement Projects (CIPSs) for the assigned key account
Ensure that the standard of service (Master SOP), the relevant system SOP and working procedure is understood and executed
Establish and maintain favorable work relationship within Project dept with other products
Responsible directly or indirectly for the closing of files and correct revenue recognition
Lead and collaborate with other functions, subcontractors, overseas offices to resolve customers issues and escalate when needed to the respective stakeholders

Business Implementation

Data Management

Responsible for the data quality (updated and accurate) in the database for selling and buying rates

Processes, Risk, QHSE, CoC Compliance

Implement process to ensure customer selling rate and rate validities are provided and/or signedoff in the branch
Implement process to ensure all customer selling rate are properly maintained and available within the branch
Mitigate risks and liabilities by negotiating appropriate terms and conditions with vendors/business partners
Drive data quality improvement in CW1, ensure CW1 use and high data quality input
Perform assigned tasks to support company objectives and targets regarding quality, health, safety and environment as documented and follow all requirements as set out in the QHSE policy
Ensure that day to day activities embrace sustainability, health and safety, reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace

Competencies

Ability to communicate crossfunctionally within a matrix organization
Good communication skills
Selfmotivated, flexible and resilient
High result orientation and customer focus
Analytical and problemsolving skills
Ability to integrate and coordinate efforts / resources across functions and boundaries
Ability to clearly and concisely present both written and oral information
Good in networking & relationship building
Willingness to challenge the status quo
Ability to convince others
Effective listening
Capable to make informed judgments and to generate practical, timely solutions

**Function / Market & Industry Knowledge / Business Acum