Customer Service Internal Traffic Controller - Perai, Malaysia - Advanced Ceramics Technology (M) Sdn Bhd

Description

• The Customer Service cum Internal Traffic Controller position offers an exciting opportunity for individuals who thrive in a dynamic and fastpaced environment.
• As a vital link between our valued customers and internal operations, the incumbent will be responsible for delivering exceptional customer service while efficiently managing order processing, inventory, and transportation coordination.
• This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple responsibilities with precision and timeliness.

• Handle the processing of all orders with meticulous attention to detail and a focus on ensuring accuracy and timeliness.
• Inform clients proactively about any unforeseen delays or problems, offering solutions and maintaining open lines of communication.
• Maintain organized file systems and a comprehensive sales record database for efficient retrieval and analysis.
• Cultivate strong customer relations and strive for customer satisfaction through effective communication and issue resolution.
• Prepare monthly, quarterly, and year-end sales volume reports to facilitate data-driven decision-making.
• Ensure accurate and timely invoicing of materials, guaranteeing customers receive their invoices promptly.
• Schedule transportation for import and export shipments, coordinating with overseas and local stakeholders to optimize logistics operations.
• Actively participate in the year-end physical inventory and audit process, ensuring accuracy and compliance.
• Issue purchase orders to suppliers and closely follow up with the receiving department to ensure timely goods receipt.
• Prepare quotations for existing customers and inter-co, ensuring accuracy and competitiveness.
• Request quotes from forwarders, comparing options to secure cost-effective and efficient transportation solutions.
• Monitor inventory levels and proactively write orders to replenish stock, minimizing stockouts and ensuring product availability.
• Take responsibility for various administrative tasks, including letter preparation, filing, monitoring office supplies, and other ad-hoc duties as needed.

• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Meal allowance
• Parental leave
• Professional development

• Day shift

• Attendance bonus
• Overtime pay

• Perai: Reliably commute or planning to relocate before starting work (required)