Customer Service Executive - Kuala Lumpur, Malaysia - ALEXANRA WORKS

Description

• To escalate unresolved queries to designated departments for further investigation.
• To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
• To communicate progress and resolution of issues to internal and external customers.
• To update daily listing for daytoday operation according to the given requirement.

• FRESH GRADUATE is encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in
  English and
  Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Selfmotivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shift including weekend and public holiday.

• A good amount of Annual Leave entitlement
• Entitled to allowance.
• Shift Allowance (Night)
• WFH subsidy
• Performance based bonus and annual salary review (Performance review system applies)terms & conditions.
• And many more

• RM4000 (depends on works experiences)

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Night shift
• Rotational shift
• Weekend jobs

• Performance bonus
• Yearly bonus

• Are you willing to work in shifts? required to work on weekend/public holiday/morning/nightare you able to commits? (YES/NO)

• Customer service: 1 year (preferred)

• Mandarin (required)

• Kuala Lumpur (preferred)

• Kuala Lumpur (required)

• Kuala Lumpur: Relocate before starting work (preferred)