Hiring Customer Success Specialists - George Town
Only for registered members George Town, Malaysia
1 week ago
* This salary range is an estimation made by beBee
Job summary
The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.
Qualifications
- Education: Bachelor's Degree, Diploma, or equivalent in any field.
- Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
- Language: B2 level proficiency in English.
- Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.
Responsibilities
- Assist customers in placing online orders.
- Provide support through phone calls.
- Process payments securely.
- Proactively support customers and maintain brand reputation.
- Identify and escalate priority issues.
- Collaborate with the team to improve customer support.
- Maintain and improve service quality
Job description
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