Customer Service Representative - Kuala Lumpur, Malaysia - Reebelo

Reebelo

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Create The Circular Economy With Us

Your typical day may include:

Deliver a positive customer experience through prompt and wellstructured responses to customer feedback, problems, queries or complaints.
Handling escalations and call back requests from customers
Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets etc.)
Test/validate new customer service features as they come online or within our support system (Zendesk)
Be a key team player in our US Customer Service team and working closely with other departments (Logistics, Product, Sales) to ensure strong communication and resolve issues quickly and effectively.

We'd love to have a chat with you if you have:

Worked in a fast-paced e-commerce environment where change is constant.
Experience with Zendesk or similar ticketing systems.
Fluent in English in reading, writing and speech.
Experienced in problem solving and conflict management. You will need to be empathetic and able to remain calm when faced with challenging situations.
Good understanding of customer service performance metrics and service level performance metrics.
Selfreliant and has a positive attitude towards their work and team members.
Able to work on night shifts/ rotational shifts.
Able to start immediately
Based in the Klang Valley and able to work in a hybrid environment. You will be required to work in our office (KL Sentral) at least once a week.

How we take care of you:

Competitive remuneration package
Comprehensive Health, Dental, and Vision Insurance
Hybrid work model (2x per week)
Team events & a great culture
Work from any of our offices for a couple of months/year (San Mateo, Miami, Toronto, Melbourne, Auckland,
Singapore, Kuala Lumpur, Hong Kong and more to come)
Ability to impact and influence business growth
Birthday leave: Enjoy some you time

Senior Logistics Operations Manager