Customer Service Executive - Petaling Jaya, Malaysia - Redberry Contact Center Sdn Bhd

Redberry Contact Center Sdn Bhd

Verified Company

Petaling Jaya, Malaysia

6 days ago

Posted by:

Siti Tan

beBee Recruiter

Description

VACANCIES:

10 positions:
-

INTAKE:

February 2024 (Immediate Hiring):
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LOCATION:
Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya.

(Nearest LRT - Asia Jaya/MRT Phileo Damansara):

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WORKING DAYS/

HOURS:
Monday - Sunday, 5 days/week (including weekends & public holidays), |10:00 am - 8:00 pm|

Our client is a renowned brand in Electric Vehicle industry, looking for the right people to be in their team.

As a Customer Service Executive, you will act as a liaison, provide product/services information and resolve any emerging problems that the customer accounts might face with accuracy and efficiency.

**JOB DESCRIPTION:
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Provide excellent 1st level support experience to customers via all relevant communication channels incoming & outgoing calls/ digital engagement (social media & electronic channel)
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective followup with business partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Any other duties and responsibilities that may be assigned to you by the management from time to time.

**REQUIREMENTS:
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Preferable with 1 year of working experience in the related field is required for this position.
Possess strong time management skills and motivated to exceed expectations.
Ability to multitask and use information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
Excellent verbal and written communication skills in English & Bahasa Malaysia
Willingness to work in rotating shifts, weekends, and public holidays
Good understanding of electric vehicles

**BENEFITS:
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