Customer Service Executive - George Town, Malaysia - Gratitude Inc.

Gratitude Inc.

Verified Company

George Town, Malaysia

2 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

Role:
Customer Service Executive

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Customer Service Bahasa
BPO Voice Process Customer service advisor
BPO Skills
BPO Operations Customer Care
BPO Call center inbound and outbound process International
BPO
BPO/ITES customer support Indonesian
-

Job Title:
Customer Service Execuitive (Bahasa Indonesian Speaking)

Location:
Georgetown, Penang

Shifts:
Rotational Shifts

Work Type:
Work From Office

About Company:

The company is one of the largest
BPO service provider companies in Malaysia and is a multilingual hub that supports services in more than 20 languages and dialects in Asia.

It has with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today & is also a Great Place to Work (GPTW) certified company.

Your Responsibilities

Proven experience in customerfacing roles (phone, chat, in person).
Passionate about delivering exceptional customer experiences.
Excellent communication skills, adaptable to different audiences.
Flexible problemsolving approach, committed to exceeding expectations.
Thrives in a team environment, eager to learn and grow.
Curious and inquisitive, always seeking professional excellence.
Effective time management and multitasking abilities.

Requirements:

Familiarity with IOS and/or MacOS, or comparable technology is preferred.
Fluent in the required language Bahasa Indonesia and English (speaking, reading, and writing)
Experienced in technical troubleshooting.
Familiarity with various devices (smartphones, tablets, PCs).
Analytical skills for resolving complex issues.
Proficient in navigating multiple systems and tools.
Selfmanaging in fastpaced environments.
Embraces challenges and takes on additional responsibilities.
Maintains professionalism and composure under pressure.
Accepts feedback, welcomes coaching, and demonstrates growth.
Willing to Relocate to Penang
Willing to work rotational shift

**#FullTime, #CustomerService, #Sales, #
BPO, #Workhardplayhard #Diversity #Careergrowth #Funenvironment # WorkAndLifeBalance