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Bukit Mertajam

    Senior Analyst-IT Infrastructure - Bukit Mertajam, Malaysia - Optimum Solutions (Singapore) Pte Ltd

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    Part time Technology / Internet
    Description

    Job Details:

    Role: Senior Analyst, IT Infrastructure

    Role Type: Initial 1 Year and Extendable Contract through Optimum Infosolutions – KL, Malaysia

    Job Location: Bukit Mertajam, Penang, Malaysia

    Working Hours: 8 hours per day / 40 hours per week

    JOB DESCRIPTION:

    • Pre-sale support, assess customer's image service requirement, provide feasibility analysis.
    • Plan and scope customer's requirement – SOW.
    • Implements technical solution to achieve overall objectives by means of implementing integrated image service into deployment enterprise-wide solutions, using the in house or a third-party's software products, processes, and methodologies.
    • Integrates solutions within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.
    • Work closely with other team members, i.e., Project Manager (PM), Project Engineer, Engagement Manager to resolve customer image service issues and mitigate customer impact.
    • Able to work independently in a short period of time after training provided.
    • Identifies additional services sales opportunities in customer organization.
    • Assists the sales organization and related Practice Areas as technical/industry subject matter experts.
    • Ready to present your work or training to internal and external group.
    • Host intake/PM interlock meeting - Assist intake/PM/ Service Sales/Sales to drive better Solutioning/Positioning/Process Improvement from image service perspective.
    • Support Sub-

    Region Imaging Service Performance:
    Image Units/Image Attach

    • Regular interlock with Key CS sub-region stakes holder - Initiating actions to drive IMS growth.
    • Participate regular global imaging portfolio meetings, new initiative meetings - Drive global/regional image service initiatives into sub-region and country level.
    RELEVANT SKILLS, EXPERIENCE AND ADDITIONAL

    NOTES:


    • 1 to 4 years working experiences in the related field
    • Proficient in Win 10/ Win 11
    • Strong Knowledge on Managing Client Operating System (Windows 10/11, Linux , Ubuntu).
    • Strong Knowledge on Core Imaging Tools Like Clonezilla, ImageX, Microsoft - DISM CMD Lines to Capture Image.
    • Strong Knowledge on SCCM, MDT – Offline Image Creations – Using Task Sequence.
    • Fair Level of Knowledge on MDM Tools Like Intune & Workspace One.
    • Fair Level of Knowledge on How Microsoft Autopilot Registrations, Enrolment & Pre-Provisioning Works.
    • Mid-Level Knowledge on Sever Operating System and How IDRAC and RAID Configuration Works.
    • Should Have a Better Understanding on how Bios Settings will affect the Applications / Image integration on the Client Systems.
    • Having – Microsoft Certification like (MCP/MCSA/MCSE) will be Added Advantage.
    • Candidate must posses at least diploma/ degree in Information Technology or Computer Science
    • Must be good in technical analysis and drive solution for image/technical challenges.
    • Proficient in English language
    • Ability to work independently.
    • Ability to work under pressure to meet tight datelines.
    • Microsoft 365 Certified (Optional)
    • Microsoft Systems Center Configuration Manager (Optional)

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