Customer Service - Kuala Lumpur, Malaysia - Ultra Moon Sdn. Bhd.

Description

Lonkoom Perfume, a distinguished fragrance brand and one of the top 3 MCN institutions in TikTok Malaysia, is seeking a talented individual to join our team.

As the proud brand owner of Lonkoom, we are committed to delivering exceptional experiences to our customers through innovative e-commerce operations.

• Assist customers with placing orders, processing returns, and tracking shipments. Ensure accuracy in order entry and resolve any issues related to billing or shipping discrepancies.
• Have a comprehensive understanding of our perfume products, including their features, benefits, and usage instructions, to effectively assist customers in making informed purchasing decisions and resolving queries related to product specifics.
• Handle escalated customer issues with professionalism and efficiency. Work with supervisors or management to find satisfactory resolutions and prevent future occurrences.
• Stay updated on our product changes, company policies, and industry trends to provide accurate information to customers. Proactively identify areas for process improvement and contribute to ongoing training initiatives.

• Proficient in both Malay and Chinese languages (Mandarin), both written and spoken, to effectively communicate with customers and collaborate with the China customer service team.
• Strong verbal and written communication skills to interact professionally and courteously with customers, address their inquiries or concerns, and convey information clearly and effectively.
• Demonstrated ability to prioritize customer satisfaction, empathize with customers' needs, and strive to deliver prompt and effective solutions to ensure a positive customer experience.
• Proven capability to identify issues, analyze problems, and implement effective solutions in a fastpaced environment while maintaining composure and professionalism.
• Ability to adapt to changing business requirements, multitask effectively, and work efficiently under pressure, especially during peak sales periods or livestream events.
• Strong team player with the ability to collaborate seamlessly with colleagues, share information, and contribute to a positive and supportive work environment.
• Meticulous attention to detail to accurately process orders, record customer information, and ensure that all customer interactions are handled with precision and accuracy.
• Basic knowledge of ecommerce platforms such as TikTok and Shopee, including their messaging systems and order processing procedures, is preferred.

• Overtime pay

• STM/STPM (preferred)

• Customer service: 1 year (preferred)

• Mandarin (required)
• Bahasa (required)