Quality Assurance Analyst - George Town, Malaysia - Agensi Pekerjaan Find Talent Sdn Bhd

Agensi Pekerjaan Find Talent Sdn Bhd

Verified Company

George Town, Malaysia

4 weeks ago

Posted by:

Siti Tan

beBee Recruiter

Description

About the company
Our client are the worldwide leader in outsourced omnichannel customer experience management.

They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
Own ontime, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement.
Monitor, analyze & audit trainees' performance and call out any unusual trends.
Identify training needs by working with operations team and QA.

Job Requirements

Degree in discipline or equivalent diploma
Minimum 1 year of Quality Analyst experience.
Fast learner who requires mínimal supervision.
Experience in preparing and presenting written project status reports and executive briefings.
Phenomenal communication, presentation, and public speaking skills.
Organizational and time management abilities.
Critical thinking, analytical and decisionmaking abilities.
People management.

Preferred Qualifications:

Have exceptional grammar typing accuracy skills experience with business communication
Patience when handling tough cases
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Flexible in shifting schedule

Salary:
RM5, RM6,000.00 per month

Schedule: