English/malay Customer Service Support - Kuala Lumpur, Malaysia - KAALI HR SDN. BHD.

KAALI HR SDN. BHD.

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

PREFERRED IMMEDIATE JOINERS.

Responsibilities:

Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce.
To meet Key Performance Indicators (KPI) like average handling time, FCR rate, contact response rate, customer satisfaction score and etc
To record case details in Customer Relationship Management (CRM)
Ensure resolution of fulfillment related problems and disputes
Provide an effective solution for customer disputes issue
Assisting in developing and improving existing dispute process
To communicate effectively and accurately when communicating with users & stakeholders
To assist Team Leader to monitor real time performance and initiate appropriate actions
Assume additional responsibilities as assigned
Communicate effectively with team members
To take on adhoc projects/assignments
Undertake any other duties asandwhen assigned by Management.

Job Requirements:

Both fresh graduates or experienced applicants are welcome
With at least Sijil Pelajaran Malaysia (SPM)
Good communication skills in English and Bahasa Malaysia language for both spoken and written.
Strong logical thinking and problemsolving skills at all times
Able to work independently in a fastpaced environment
Good team player, positive attitude and eager to learn
Fast learner and able to adapt to changes
Ability to multitask, prioritize and manage time effectively
Demonstrate teamwork all the time
Willing to work on rotational shift, 5 days weekly, 8 hours daily
Possess outstanding customer service skills, customerfocused, with a desire to resolve each customer's issue
Strong interpersonal skills and ability to manage difficult customer situations
Possess good working attitude, selfmotivated, good communication skills, teamwork, and ability to interact with various people at the work location
Punctual and disciplined
Fulltime position, fixed allowances provided