Area Supervisor @ Johor Bahru - PLC Pet Lovers Centre Sdn Bhd

PLC Pet Lovers Centre Sdn Bhd

Verified Company

Johor Bahru, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

As an Area Supervisor, you will help create excitement about the products that the Company carries, providing the right solutions and getting products into the hands of the Company's valued customers.

Being part of the retail team, you must understand the business objectives and the importance of having the ability to deliver a company customer service & shopping experience that is a cut above the rest.

Responsibilities:

Manage the daytoday business operations of a cluster of retail stores
Supervise Store In-Charge to ensure smooth business operations at the retail stores
Ensure daily and timely bankingin of sales proceeds
Ensure store security devices are in good working order
Ensure staff are trained in all aspects of product, sales and customer service
Ensure workplace safety for customers, staff and pets
Ensure that stocks are replenished leaving no shelves empty
Ensure proper housekeeping is done to create a pleasant shopping experience / store ambience
Ensure the deployment of manpower is carefully and properly administered
Manage adhoc / periodic stocktake and/or stockcount exercise when required
Perform store visits and conduct daily linecheck to ensure consistency of our corporate branding and store image
Responsible for hitting sales target / KPIs in line with business objectives
Responsible for customer satisfaction and service recovery
Monitor and review staff's work objectives or goals and his or her overall contribution to the organization
Keep abreast of product knowledge through continuous learning
Accountable for cash shortage, stock losses and stock variances
Adhere to all the retail SOP, company's policies, processes and procedures
Handle and resolve staff issues / grievances
Handle and administer staff time management system
Any other duties / tasks / projects as assigned.