Sales Operation Manager - Petaling Jaya, Malaysia - Triumph International

Description

Triumph is one of the world's largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph and sloggi.

Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops.

The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori _BSCI)._


Learn more about Triumph on:
Our Sales Department in Petaling Jaya, Malaysia location is looking for a


Sales Operations Manager

Your Responsibilities:


Meetings sales Objectives /Targets.

• Provide feedback weekly 1:1 to NSM sales performance & monitor, review and ensure sales target are met with the necessary support & assistance of the sales team.
• Provide feedback and alignment on key chain annual targets
• Provide monthly sales performance review and reporting

Trade/ Customer Relationship Building:

• Establish and maintain excellent dealer/chain store relationship.
• Provide guidance and training to coach Senior Sales Executives in building strong trade/ customer relationship on a regular basis.
• Actively involved in business review meetings with key customers.
• Accountable for planning and executing renewal of contracts/ agreement for independent stores in the region.

Promotions Scheduling (Launches)

• Initiate and develop customized promotions for independent chains/ stores in region.
• Issue promotion letters for independent chains/ stores and Key Chains in the region.
• Accountable for timely and effective promotion reviewed by Senior Sales Executives.
• Ensure appropriate and timely follow up by the Senior Sales Executives (e.g. submitting proposals, stockingup, liaising with internal departments, premiums sourcing and confirmation, signage, price/ paper tags, etc.).

Distribution & Range Assortment:

• Develop distribution & range strategy for independent stores/ chains
• Provide input and review on distribution relating launches/ overall product range to Trade Marketing.

Inventory Management

• Ensure a reasonable average month of stocks per counter is maintained for the region, correct any overstock or understock situation at the various counters.
• Minimize goods returns according to acceptable percentage over sales and purchases.
• Feedback on the right distribution of brands for assigned stores.
• Ensure effective management of proper product mix at the respective counter for the region.

Counter Management

• Responsible for the region's compliance of VM guidelines and maintenance for launches and customized plans.

People Management

• Responsible for the management of the total team of SSEs & ROs & Counter Sales (Area Supervisor, Counter Supervisor, Brand Advisor) in the region; including manpower planning, recruitment and cost management.
• Review inputs from the Senior Sales Executives to determine annual headcount requirements and ensure sufficient manpower per approved headcount.
• Monitor monthly headcount allocation for the region and be responsible for meeting personnel costs budgeted.
• Prepare and propose demarcation changes based on business and organizational needs for the region.

Competitors' Activities/ Market Intelligence

• Responsible for updating Trade Marketing and Brand on competitors' activities.

Debt Collections

• Ensure ontime credit & independent stores payment collections by the Senior Sales Executives.

Reporting

• Ensure ontime submission of all daily/ weekly/ monthly sales reports for the region.
• Consolidate and review them for analysis, decision making and reporting to Management.
• Ensure ontime submission Part timer / Brand Advisor Overtimes working hours approval by Management for payroll process.

Your ideal profile:

• 5+years of relevant experience in sales/key account management preferably form Fashion/FMCG/Retail industry.

Technical skills

• Strong number sense and ability to understand P&L.

Language Skills

• Strong command of written and spoken English.
• Ability to converse in local dialects an added advantage.

IT proficiency

• Highly proficient in MS Excel.
• Knowledge of SAP would be an advantage.

Other skills

• Ability to multitask and work independently in managing changing business needs.
• Good negotiation skills.
• Strong business acumen.
• Strong number sense with good analytical skills.
• Mobility willing to travel within the region for business needs.

We offer:
You will never walk alone

• As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are _
  _respect__ and _
  _value__ for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every da