IT Helpdesk Support - Kuala Lumpur, Malaysia - Logicalis Malaysia Sdn Bhd

Logicalis Malaysia Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Responsible to acknowledge and support current customer. Perform incident and service request handling based on ITIL. Creates, manages and update tickets based on the support requested by customers. Monitors current customer's equipment health and escalating to senior engineer when required. Basic network and system troubleshooting skills.

Handling incident and service request:

Validating contracts via serial numbers against system for CISCO Products
To create incident or service request tickets
To update incident or service request tickets
To update customer on current status of tickets and ticket closure
To provide 1st level troubleshooting
Preparing handover report to Service Delivery Manager and next shift

Installing and configuring routers:

Deploy routers based on customers requirement
Troubleshooting issue during deployment
Update status to Service Delivery Manager or Head of Department on the completed task

Monitoring activities:

To monitor health of customers equipment
To record information of current health
To update senior engineers on issue

Additional Information:

Able to work 12 hours shift as part of the 24/7 shift rotation (including Weekend and Public Holiday)

Required Qualifications:

Basic skills and Knowledge in IT Infrastructure products (Network, Security and System) and their installation.

Good communication skills:
Written and Verbal, customer facing, running meetings, collecting information, clarifying and confirming between numerous parties and reporting.

Able to clearly explain situations/facts to peers and Logicalis customers. Provides status reports as required.

Ability to effectively manage relationships and communicate cross-functionally to ensure reporting deliverables are met and projects are driven towards completion

Job Type:
Permanent

Salary:
RM2, RM3,000.00 per month

Benefits: