Customer Service Executive - Johor Bahru, Malaysia - JOBBUILDER

JOBBUILDER
JOBBUILDER
Verified Company
Johor Bahru, Malaysia

6 days ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Responsibilities:

Job Requirements:


  • Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner
  • Act as a key interface for all customers' orders and logistics enquiries
  • Point of contact for customers in all purchase orders and deliveries/shipment concerns
  • Ensure prompt shipments/deliveries (may include short leadtime orders)
  • Ability to resolve issue when conflict arises
  • Knowledge of local and overseas regulations with proper documentation
  • Timely keying in of orders and acknowledgement of customer purchase orders
  • Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
  • Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
  • Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
  • Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers' orders fulfillment
  • Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
  • Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, followup on shipment schedules, production schedules, shipments clearance and inventories control
  • Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers' request
  • Any other tasks assigned from time to time
  • Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
  • Able to make timely decisions in a high pressure environment
  • Meticulous and keen eye for details
  • Good verbal and written communication skills and detailed oriented

Job Types:
Full-time, Permanent


Pay:
RM3, RM4,500.00 per month


Benefits:


  • Free parking
  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Education:


  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 3 years (preferred)

  • Manufacturing: 2 years (preferred)

Language:


  • Mandarin (preferred)
More jobs from JOBBUILDER
See all jobs of JOBBUILDER