Account Manager - Kuala Lumpur, Malaysia - FCM
Description
Job no: 520732
Brand:
FCM
Work type:
Full time
Location:
Singapore, Kuala Lumpur, Malaysia
Categories:
Corporate & Group Travel
FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies.
With a 24/7 reach in 97 countries,
FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group,
FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
FCM has proprietary client solutions.
FCM provides specialist services via
FCM Consulting and
FCM Meetings & Events.
About the Opportunity
We are looking for an Account Manager to join our expanding Account Management Team.
The Account Management role is designed to manage the relationship between
FCM and agreed clients. These clients will be provided with integrated travel management program in accordance with agreed service level agreement.
The strategic intent of these programs will be to deliver saving though spend leverage, tightened program control and optimum operational services.
The purpose of the Account Manager is also to drive client profitability, retention of accounts and grown the number of
FCM served provided to the client.
Key duties and responsibilities
- Drive consolidation by ensuring the client directly procures all products and services from
FCM including air, hotel, car, rail, ground transport, insurance and VIP Services. - Promote and sell
FCM's value added services including expense management solutions, reporting, payment solutions, hotel programs, online technology, insurance programs and event management - Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets for savings
- Drive common service delivery to the client in accordance with agreed Service Level Agreements and ensure an effective feedback/complaints management process is in place
- Build and maintain effective working relationships with key procurement executives, travel bookers, travelers and preferred suppliers to optimise the success of the travel program for the benefit of our clients and
FCM - Conduct formal reviews of the client's travel program to ensure program objectives are met
- Utilise and update CRM system for all client activity
We'd love to hear from you if you have...
- Commercial related experience in a corporate B2B environment is a plus.
- Excellent listening skills must have demonstrated ability to identify client needs and be solutions focused
- Persuasive and unafraid to negotiate; has good business acumen
- Proficient with Microsoft tools
- Word, Excel & Powerpoint and comfortable with technology for reporting and CRM
- Ability to analyse data & presenting insights and recommendations in a professional manner
- Written and verbal communication skills in English
- Good team player
- Great attention to detail, can managed deadlines and able to multitask while efficiently managing priorities
- Demonstrates self motivation and personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
LI-KM1#FCM#LI-Onsite
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