Assistant Manager - Ipoh, Malaysia - Cycle & Carriage Bintang Berhad

Siti Tan

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Siti Tan

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Description

Operational Management

  • Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are followed and ensure corrective actions are initiated wherever required proactively
  • To ensure that all company policies are followed by all staff fully and initiated corrective actions whenever required o To maintain good business relationship with vehicle manufacturer
  • To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations

Target Management

  • Closely monitor aftersales throughput, revenue and products upselling achievement on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials
  • To seek ways to constantly improve the services rendered to customers to ensure CSI achievement of the branch achieving above national average score within the MB dealer network as a minimum requirement

Customer Service

  • To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required
  • To monitor all customer complaints cases escalated by MBM

Process Improvement

  • To proactively seek ways to improve the business (like liaising with fleet / corporate customers, initiate actions to bring back lost customers and retain existing customers etc.)
  • To identify training needs of all staff and ensure proper training is given to improve operational efficiency
  • To keep the after sales team constantly motivated so that a conductive working atmosphere is ensured / maintained
**Job Requirements:
- *
  • Min Diploma/ Degree in Automotive Engineering or equivalent
  • Possess min 3 years experience in customer service, preferably from the automotive.
  • Possess good communication and interpersonal skills, Serviceoriented, and a problem solver with business acumen in mind
  • Able to communicate in English and Bahasa

Pay:
RM4, RM6,000.00 per month


Benefits:


  • Health insurance
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Service: 5 years (preferred)

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