Quality Analyst for Customer Service - Petaling Jaya, Malaysia - TimesConsult

TimesConsult
TimesConsult
Verified Company
Petaling Jaya, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Responsibilities:


  • Conduct root cause and other data analysis
  • Participate as project team member in problem prevention and continuous improvement projects.
  • Identify improvement opportunities within the eCommerce environment.
  • Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation.
  • Conduct QA evaluations per client requirements and provides QA progress reports to Team Leads.
  • Act as escalation point of contact for process questions, issues, and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations

Requirements:


  • Degree in any discipline
  • Minimum 1 year of Quality Analyst experience
  • Fast learner who requires mínimal supervision
  • Language proficiency in
    Bahasa Melayu and
    English is mandatory.
  • Customer Service Background
  • Phenomenal communication, presentation, and public speaking skills
  • Organizational and time management abilities
  • Critical thinking, analytical and decisionmaking abilities.
  • People management

Salary:
RM4, RM5,500.00 per month


Benefits:


  • Opportunities for promotion
  • Professional development

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
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