Technical Support Specialist - Bandar Sunway, Malaysia - Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

Verified Company

Bandar Sunway, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Field Training, Coaching and Consulting Services

Consulting with customers, Technical Support Manager, Associate District Manager and Field Sales & Service Manager on key projects and challenging pest elimination issues.
Provide root cause analysis and problem resolution to assist with coaching, training & developing associates as well as assisting customers in overcoming pest infestations.
Check for ongoing proficiency against agreed upon protocols competencies.
Identify gaps in service reports, service to protocol, scheduling, product usage and regulatory & scope compliance.
Meet with the customer, along with assigned Service Specialist, to assist in providing an inspection to determine and help execute the proper pest treatment/program and solution.
Recommend solutions to ensure proper service delivery meets the customer's needs.
Assist Manager in development of components of new associate training plans.
Conduct/facilitate formal group training e.g. in division meetings.
Business development & retention
Plan the annual Quality audits and review monthly.
Complete Quality audits as per contract commitments and as agreed with customers.
Review service reports and trend reports in advance of business reviews.
Attend business reviews in collaboration with the Field Sales & Service Manager or ADM.
Participate in new business surveys as required.
Provide recommendations on expansion/enhancement of programs at existing sites.
Provide recommendations for noncontract jobs to deal with pest infestations.
Build a strong working relationship with the service, sales and ADM.

Minimum Qualifications:

Bachelor's degree in Applied Sciences (Entomology and Parasitology, or Animal Resource Science and Management)
Possess valid driving license and
willing to travel

Pest Industry experience complete with Pesticide Applicator License (PAL)
Strong technical and problemsolving skillset with good judgement and decisionmaking ability
Strong communication and leadership skills, and ability to build relationships (internal and external)
Able to devise effective customer solutions in new or unfamiliar situations.

Job Types:

Full-time, Permanent

Salary:

RM4, RM5,500.00 per month

Benefits: