Customer Service Specialist - Kuala Lumpur, Malaysia - Hunters International Sdn Bhd

Hunters International Sdn Bhd

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

About Company:

Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.

Job Description:
Identify clients requirements and ensure they are answered or routed to the appropriate support area.
Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.
Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
Provide product and technical guidelines for clients and educate clients on how to use the new features or addon programs.
Undertake other ad hoc duties assign from time to time

Requirements:

Ability to communicate (verbal & written) in BOTH English and Mandarin.
Applicants must be willing to perform 24 hours shift work, able to work on public holidays and weekends (on rotation basis).
Fresh graduates are encourage to apply. On the job training will be provided.
Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.
Good in stress tolerance and able to learn independently.

Remuneration:

RM 3,000

Work Hours:

Monday - Sunday (5days a week including Weekends & PH)
24/7 rotational shift
(includes night shift)

Work Location:

Mid Valley, Kuala Lumpur

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,000.00 per month

Schedule: