F&b Supervisor - Tanjung Bungah, Malaysia - Plenitude Heights Sdn Bhd

Description

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take food and beverage orders according to guest's requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Upsell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron's names and their preferences to extend a personalized service
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Assist and ensure that the setup of function room is in accordance to Banquet Event Order

• Health insurance
• Opportunities for promotion

• Holidays
• Rotational shift
• Weekend jobs

• Overtime pay
• Performance bonus

• STM/STPM (preferred)

• F&B Management: 1 year (preferred)

• Food Handling (preferred)