Cloud-global Technical Support Expert - Kuala Lumpur, Malaysia - Alibaba

Alibaba
Alibaba
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Basic Infomation

Department:
Alibaba Group


Degree:
Bachelor


Work Experience:
5 year

  • Join our team as a database domain expert in cloud product technology, where you will offer expertlevel service support to our customers. You will be at the forefront of troubleshooting and resolving complex, escalated issues swiftly and accurately.

Key Responsibilities:
1. Serve as a technical authority for cloud product databases, providing expert-level support and resolving challenging escalated issues. 2.

Liaise with the R&D team to advocate for bug fixes and architectural improvements in cloud products based on customer feedback, and encourage the development and utilization of diagnostic tools for backend and user-end.

3. Compile and distribute official technical documentation and solutions, advising customers on the optimal use of cloud products.

**Position Requirement
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