Customer Service Officer - Kuala Lumpur, Malaysia - ASK Resources

ASK Resources
ASK Resources
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Key highlight:


  • Wellknown banking company
  • Shift allowance
  • Transport allowance
  • Monday to Friday

Requirement:


  • At least 1 to 2 years' experience in customer service (calls or LiveChat)
  • Experienced with written correspondence in Contact Center environment
  • Fluent English speaker (Mandarin will be added advantage)
  • Must be fine to promote any campaign even there is "Nonhalal" term contained.

Job scope:


Operations Management (90%)

  • Provide accurate, relevant and timely information on Banking and Cards products and services.
  • Resolve customers' queries and problems effectively and efficiently.
  • Comply with established policies, guidelines, control and compliance requirements.
  • Be reliable, accurate in works & dependable in carrying out work assigned.

Human Resources Management (10%)

  • Maintain a conducive and professional working relationship within the team and department.
  • Participate in meetings to resolve workrelated issues and brainstorm suggestions for process improvement.
  • Other work related duties as assigned by supervisor.

Job Types:
Permanent, Fresh graduate


Salary:
RM2, RM4,000.00 per month


Benefits:


  • Meal allowance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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