Customer Success Specialist I - Shah Alam - Park Place Technologies

    Park Place Technologies
    Park Place Technologies Shah Alam

    1 week ago

    Description

    Customer Success Specialist I

    The Customer Success Specialist I plays a crucial role in developing account relationships with external customers as an extension of the Sales Team. This position serves as the key point of contact for customers, responsible for facilitating operational responsibilities that enable focus on selling and delivering value to our customers.

    This role provides customers with exceptional support throughout the entire lifecycle of their contracts, ensuring seamless execution and fostering long-term partnerships.

    Key Responsibilities:

    • Drive customer retention in assigned regions by cultivating partnerships and nurturing customer loyalty through proactive engagement and timely issue resolution.
    • Collaborate with assigned Sales Teams to discuss account activity, identify opportunities for revenue growth, and develop strategies to increase sales through upselling and cross-selling initiatives.
    • Ensure efficient processing of customer orders, maintaining a high level of service quality and responsiveness.
    • Provide timely contract updates to customers and sales teams, working closely with the Pricing & Business Operations team to address requests for modifications, additions, or deletions.
    • Support customers by coordinating with the finance department to answer billing and invoicing inquiries, providing clear explanations and resolving issues promptly.
    • Participate in customer onboarding, serving as a point of contact and ensuring a smooth transition to our services.
    • Assist in setting up customers for additional Park Place service offerings, identifying opportunities for cross-sell and upsell growth.
    • Deliver training and insights to customers on optimizing their usage of Park Place's customer portals, enhancing their overall experience and satisfaction.
    • Provide requested customer reporting on regular cadences, ensuring timely and accurate information sharing.
    • Serve as the liaison between customers, sales teams, and Business Operations Specialists, facilitating communication and collaboration.
    • Enhance customer experience and satisfaction by increasing responsiveness to customer requests, ensuring prompt attention and resolution.
    • Attend and participate in monthly/quarterly customer account review meetings, collaborating with customers and business partners to drive growth and improve customer relationships.
    • Maintain expertise in products, technology, and services to help customers drive solutions, staying up-to-date on industry trends and best practices.
    • Develop and maintain excellent internal and external customer service and problem-solving skills, balancing demands from multiple stakeholders and prioritizing short-term and long-term objectives.
    • Pursue other duties as assigned, contributing to the continuous improvement of our services and customer satisfaction.

    Requirements:

    • 1-3 years of experience in a customer service or sales support environment, with a proven track record of building strong relationships with customers.
    • Advanced knowledge of Microsoft Office Suite, with expert proficiency in MS Excel and the ability to analyze complex data sets.
    • Working experience with the APAC region is a plus, as is bilingual proficiency in Japanese, Tamil, or other languages.
    • Excellent organizational, time management, and problem-solving skills, with the ability to prioritize tasks and meet deadlines.
    • Experience with Customer Relationship Management (CRM) software, with a strong understanding of its applications and benefits.
    • Technical aptitude and ability to learn software programs, with a willingness to adapt to new technologies and systems.

    Education:

    • Bachelor's Degree Required

    Travel:

    • 5%

  • Customer Success Specialist

    4 days ago

    Only for registered members Petaling Jaya Full time RM6,000 - RM8,000 per year

    Represent the brand, culture, and values of clients. Maintain a positive, empathetic, and professional attitude towards customers. Provide timely support through various communication channels. Ensure professional, efficient, and quality service to clients. Cross-sell additional ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Key Responsibilities · The Customer Success Specialist will be the primary contact for customers using our client's website shopping channel, responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone c ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Overview · The Customer Success Specialist (CSS) plays a vital role in ensuring exceptional customer experiences. · Responsibilities include responding to customer requests, managing concerns, and providing accurate information based on received inquiries via phone calls and ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Overview of Customer Success Specialist Role · The Customer Success Specialist will be the primary contact for customers using the client's website shopping channel. · Key responsibilities include responding to customer requests, managing concerns, and providing specific informat ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Description · The Customer Success Specialist plays a vital role in representing the client's brand, culture, and values to its customers. · As the primary contact for customers using the client's website shopping channel, you will be responsible for responding to customer re ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Overview · The Customer Success Specialist (CSS) plays a vital role in responding to customer inquiries, managing concerns, and providing specific information based on the enquiries received via inbound phone calls and email channels. · As the primary contact for customers us ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Key Responsibilities · The Customer Success Specialist plays a pivotal role in ensuring seamless customer interactions, addressing concerns, and providing accurate information based on incoming phone calls and emails. · Essential Qualifications · Fluent English and Mandarin langu ...

  • Customer Success Specialist

    6 days ago

    Teleperformance Petaling Jaya RM2,000 - RM2,500 per year

    Role Overview · As a Customer Success Specialist, you will handle hotel booking inquiries and reservations through various communication channels. Your goal is to provide accurate information about room availability, pricing, and promotions while ensuring exceptional customer ser ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Key Responsibilities · The Customer Success Specialist will be the primary contact for customers using our client's website shopping channel. · They will respond to customer requests, manage concerns, and provide specific information based on enquiries received via inbound phone ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Customer Success Specialist Overview · The Customer Success Specialist is a key role in delivering exceptional customer experiences, responding to customer inquiries, and resolving concerns through inbound phone calls and email channels. · Key Qualifications · To excel in this po ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Description · The Customer Success Specialist role is a key position that interacts with customers through various communication channels, including inbound phone calls and email. The primary goal of this role is to provide exceptional customer service, resolve issues promptl ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Description · We are seeking a highly skilled Customer Success Specialist to join our team at Teleperformance. This role involves building strong relationships with customers by understanding their needs and offering additional products or services to enhance their experience ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Description · The Customer Success Specialist plays a pivotal role in representing the client's brand, culture, and values to customers. · Key responsibilities include managing customer inquiries, resolving concerns, and providing detailed information through various communic ...

  • Customer Success Specialist

    1 week ago

    Teleperformance Petaling Jaya

    Job Summary · The Customer Success Specialist (CSS) plays a pivotal role in delivering exceptional customer experiences. By responding to customer inquiries, managing concerns, and providing accurate information, the CSS ensures seamless interactions via inbound phone calls and e ...

  • Customer Success Specialist

    6 days ago

    TP Selangor RM5,000 - RM8,000 per year

    Job Description · A Customer Success Specialist plays a critical role in ensuring customer satisfaction through effective communication and issue resolution. · Key Responsibilities · Respond to customer inquiries about products, services, orders, and billing via various channels. ...

  • Customer Success Specialist

    6 days ago

    Agensi Pekerjaan JobScoper Sdn. Bhd. Kuala Lumpur RM4,000 - RM8,000 per year

    Job Description · As a Customer Success Specialist, you will play a crucial role in delivering exceptional customer experiences and driving business growth. · We are seeking a highly motivated and customer-centric individual to join our team. If you have a passion for providing t ...

  • Customer Success Specialist

    1 week ago

    PandaBee Kuala Lumpur RM5,000 - RM8,000 per year

    About This Role · We are seeking a highly motivated Customer Success Specialist to join our team at Pandabee. As a key member of our team, you will be responsible for ensuring the satisfaction and success of our clients. · ...

  • Customer Success Specialist

    1 day ago

    ChatDaddy Kuala Lumpur RM4,000 - RM6,000 per year

    Customer Success Role · We are seeking a Customer Success Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring a smooth onboarding experience and providing ongoing support to help our clients fully leverage ChatDaddy ...

  • Customer Success Specialist

    1 week ago

    Lendela Kuala Lumpur

    About Lendela · Lendela is a fast-growing fintech that simplifies financing and enables greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency. · Since our inception, ...

  • Customer Success Specialist

    1 week ago

    ChatDaddy Kuala Lumpur RM4,000 - RM6,000 per year

    About ChatDaddy · ChatDaddy is a fast-growing SaaS company that helps businesses improve customer engagement and streamline operations with powerful WhatsApp automation tools. · We value innovation, collaboration, and delivering real success for our customers. · About the Role · ...

Jobs
>
Shah Alam
>
Customer success specialist