Demand Generation Specialist - Malaysia - Oxydata Software

Oxydata Software

Verified Company

Malaysia

1 week ago

Posted by:

Siti Tan

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Description

About the job Demand Generation Specialist:

_Job Description _

_Oxydata Software Sdn Bhd is a multinational Malaysian company established in 2006. Our core competencies include IT Managed Services, Dev/Ops, Outsourcing, and Mobile apps. We provide end-to-end development in Microsoft, Java and Opensource technology platform. We help our clients to realize their results through a digital transformation using our innovative IT services and software solutions._

The responsibilities of Demand Generation Specialist are:

Lead Generation for Sales
Identify leads and conduct lead management
To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.

_ Requirements_

High school degree required, College degree preferred
Minimum 1 year in Sales/Lead generation related experience
Minimum 1 year experience in Account Management
Minimum 1 year working experience in IT Industry
Minimum 1 year experience with Customer Relationship Management (CRM) tool
Excellent communication skills both verbal and written in local language and English
Strong communicator, strong organizing abilities and processoriented work style

_Responsibilities_

Generate quality leads following the company sales qualification process.
Gather clients feedback and business pains to provide the appropriate solution
Provide full support to clients following the protocols focusing on the set quality standards
Give accurate information to customers while maintaining a professional and courteous attitude
Input accurate information into customer management system to properly initiate sales process
Successful execution of permanent and segment specific telemarketing campaigns
Meet and exceed established sales goals.
Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.
Monitor the clients request and update accordingly
Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
Proactively research problems and solutions and share this information with the team
Prepare performance and other reports requested by supervisors
Perform other tasks assigned by management within the competence
Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support

_ Benefits_