Customer Support Japanese Speakers - Kuala Lumpur, Malaysia - Career International FOS Sdn Bhd

Career International FOS Sdn Bhd
Career International FOS Sdn Bhd
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description

Job Title:
Customer Support (Japanese)


Location:
Work from home

Office is located in Bangsar South. For training the person is required to be in the office for 3 months. Upon completion of training, WFH will be activated.


DUTIES AND RESPONSIBILITIES:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Job Types:
Full-time, Permanent


Pay:
RM8, RM10,000.00 per month


Benefits:


  • Opportunities for promotion

Schedule:

  • Fixed shift
  • Rotational shift

Education:


  • Bachelor's (required)

Language:


  • Japanese (required)

License/Certification:
- related Japanese Language Certification (required)
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