Operations Manager - Kuala Lumpur, Malaysia - Zeal Group

Zeal Group
Zeal Group
Verified Company
Kuala Lumpur, Malaysia

1 week ago

Siti Tan

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Siti Tan

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Description
Supervise customer service department and provide on-the-job training programs.

  • Assist in developing, implementation, and execution of department's policy and procedure.
  • Conduct KYC review on new client relationships.
  • Setting up retail and institutional client accounts.
  • Liaise with internal departments to ensure smooth client onboarding experience.
  • Handle existing clients' account maintenance request.
  • Perform financial transactions within backoffice systems (Deposit, withdrawals, transfers, etc).

Requirements:


  • Degree holder in any discipline. Major in Accounting, Finance, Economics or businessrelated are preferred.
  • 5 years of experience in Customers Service/Back Office with at least 2 years of experience in managerial role.
  • Experience gained in FX/Finance industry is a must.
  • Proficient in Microsoft Office (Words, Excel, PowerPoint) and English & Chinese word processing.
  • Able to multitask, determine priorities, and meet deadlines in a fastpaced business environment.
  • Attention to detail, accurate, responsible, independent, initiative, customer oriented.
  • Fluent in English, Mandarin (verbal and written)

Benefits

What you will get:


  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Meal Allowance
  • Travel Allowance
  • Performance Bonus
  • Work From Home (Wednesdays)
  • Work From Anywhere Policy (T&C applies)
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