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    • Application Support - Cyberjaya - DXC Technology

    DXC Technology
    DXC Technology Cyberjaya

    1 month ago

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    Description

    Job Description

    At DXC Technology, we empower brilliant people to embrace change and seize opportunities to advance their careers and amplify customer success. Our people are the heart of our business, and we support each other as a team, globally and locally, to deliver excellence for our customers and colleagues.

    We live in more than 70 countries, speak multiple languages, and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission-critical IT services that move the world.

    Key Responsibilities:

    • Support business operations area on functional issues raised on their areas by improving performing systems configurations in order to resolve them with the help of the necessary providers/vendors or IT teams.
    • Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
    • Monitor, analyze, and report the root cause of system/production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers/vendors or IT teams.
    • Monitor and test functionally the applications perimeter used in the business area.
    • Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process).
    • Be aware and participate to change management/release planning to follow on a day-to-day/week-to-week basis any possible disruptions of production on given perimeter.
    • Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
    • Enrich procedures & documentation about production issues and resolved cases.

    Requirements:

    • Bachelor's or master degree in Information Technology, Engineering, or Finance/Banking industry (with a strong IT appetite).
    • Certification ITIL is a plus.
    • Strong IT background (either in applicative development or in crea).
    • Understand or experience in data feeding: MQ, FTPs.
    • Understand or experience in SQL (preferably Oracle): Standard query like select or update.
    • Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance).
    • Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira.

    Culture and Benefits:

    DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

    Our Culture:

    • Extensive resources to support your onboarding and continual development including DXC University.
    • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
    • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
    • More time to do the things you love with flexible leave options, including purchased leave.
    • Take time to give back with charitable and emergency services volunteer days.
    • Well-being matters to us and our Employee Assistance Program is there to support you and your family.
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