Customer Service Specialists - Kuala Lumpur, Malaysia - SummitNext Technologies Sdn Bhd
Description
We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as
Customer Service Specialists - Mandarin Support (Klang Valley) to provide unrivalled support to our clients in the transportation & logistics industry.
Position
- Customer Service Specialist (Mandarin Support
- Klang Valley)
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
Job Requirements
- SPM and above
- Must have excellent English, Malay and Mandarin communication skills (written, verbal, listening)
- 12 years of BPO experience will be an added advantage.
- Customeroriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fastpaced working environment and work under pressure
- Must be able to work in scheduled rotational shift (this includes weekend and PH)
- Must possess own transport to travel to work
Work Schedule Type
- Rotational day shift, 5.5 days a week
Salary
- Basic RM3500-RM3900 per month (based on experience)
- Performance KPI (up to RM300 per month)
Benefits
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
Expected Start Date:
- 23 August 2023
Salary:
RM3, RM3,900.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Selangor: Reliably commute or planning to relocate before starting work (required)
Language:
- Mandarin (required)
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