Account Customer Service Specialist - Kuala Lumpur, Malaysia - Bitget

Bitget
Bitget
Verified Company
Kuala Lumpur, Malaysia

2 weeks ago

Siti Tan

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Siti Tan

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Description

Responsibilities:


  • Broad understanding of KYC/AML and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing.
  • Collaborate with the Account team to address customer feedback, improve processes, and enhance the overall user experience.
  • Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
  • Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
  • Keep uptodate with industry trends and market changes to provide informed responses to customer questions.
  • Work closely with other customer support specialists to share insights and best practices.
  • Assist in identifying and documenting common customer issues to help improve our products and services.

Job Requirements:


  • Excellent written and verbal communication skills.
  • Strong customer service orientation with a dedication to providing exceptional support.
  • Ability to work collaboratively within a team.
  • Attention to detail and problemsolving skills.
  • Familiarity with cryptocurrency and blockchain technology is a plus.
  • Able to work in shift and based in KL Eco City

Job Types:
Full-time, Fresh graduate


Salary:
RM3, RM5,088.80 per month


Benefits:


  • Health insurance
  • Maternity leave
  • Professional development
  • Work from home

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus
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