E-commerce Customer Services Assistant - Cheras, Malaysia - GoGo Roaming Solution Sdn Bhd

GoGo Roaming Solution Sdn Bhd
GoGo Roaming Solution Sdn Bhd
Verified Company
Cheras, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Job responsibilities:


  • Daily monitor and reply customer inquiries appropriately across all Ecommerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers' requests, enquiries, orders etc;
  • Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
  • Manage to come up with solutions by communicating with online platform's customer service;
  • Coordination of packing & arrangement on the shipment base on our Logistics;
  • Support the Management team in exploring strategic initiatives for our online offering;
  • Assistance with price adjustments / promotion deals on ecommerce platform.
  • Perform other adhoc tasks assigned.

Job Requirements:


  • At least SPM/ Diploma. (Fresh graduate are encouraged to apply)
  • Basic software skill in MS Office.
  • Proficient in written and spoken English, Mandarin and Bahasa Malaysia.
  • Team player with good interpersonal, oral and written communication skills.

Working Days:


  • 5 Days work (Willing to work on shift).

Benefits:


  • Annual leave, Medical leave, EPF & Socso.
  • Quarterly KPI bonus.

Pay:
RM2, RM2,200.00 per month


Application Question(s):

  • Willing to work on shift? (5 Days work)
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