Customer Support - Cyberjaya, Malaysia - Abhidi Solution
Description
Key Responsibilities:
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality Any Adhoc responsibilities as designated by the supervisor Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction Meet quality standards on all handled contacts
- Handle contacts while maintaining KPI targets as per agreed limits
Qualifications:
- JLPT N1 Certification is a Must
- Degree holder
Salary:
RM8, RM10,000.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)
Language:
- Japanese (required)
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