Guest Service Associate - Batu Kawan, Malaysia - THE UPPER HOUSE

THE UPPER HOUSE
THE UPPER HOUSE
Verified Company
Batu Kawan, Malaysia

1 week ago

Siti Tan

Posted by:

Siti Tan

beBee Recruiter
Description

Job description

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Ensure proper credit, checkin, checkout and cash handling
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Assist in Front office operation
  • Demonstrate a high level of customer service at all times
  • To greet all guests in warm and friendly manner
  • Response to any phone calls from guests in a polite manner

Job Requirement

  • Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
  • Positive attitude, initiative, multitasking, noncalculative and work with mínimal supervision
  • Good command of spoken English is essential
  • Ability to communicate in Mandarin will be an advantage
  • Strong disciplines, commitments, and selfinitiative
  • Able to work independently and as a team
  • Good communication and interpersonal skill
  • Hardworking, committed and responsible
  • Pleasant personality with a friendly approach
  • Required to have own transport

Benefits:


  • EPF & SOCSO
  • Medical benefits
  • Training provided

Salary:
RM1, RM1,600.00 per month


Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Education:


  • STM/STPM (preferred)

Experience:


  • Hotel: 1 year (preferred)
Guest Service Associate: 1 year (preferred)


Language:


  • Bahasa (preferred)
  • English (preferred)
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