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    • Customer Service Advisor - (Voice, email & Chat) (ID:680656) - Kuala Lumpur Sentral, Kuala Lumpur, Malaysia - Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd

    Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd
    Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd Kuala Lumpur Sentral, Kuala Lumpur, Malaysia

    2 months ago

    RM30,000 - RM45,000 (MYR) per year *
    Description

    Job Title: Customer Service Advisor

    Permanent Staff | Fully On-Site

    Office Location : Nu Sentral, KL central

    24/7 Rotation Shift, 5 day/week, 9 hour/day (Depends on Project & Schedule Arrangement)

    Job Description:

    • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

    • Maintain basic knowledge of client products and/or services

    • Prepare complete and accurate work including appropriately notating accounts as required

    • Participate in activities designed to improve customer satisfaction and business performance

    • Offer additional products and/or services

    • Track, document and retrieve information in call tracking database

    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

    Job Requirement:

    Prefer Immediate Starter

    Minimum Spm and above, SPM fresh Grad is welcome to apply.

    Prefer with 1 year + customer service experience

    Must have at least B1 Level of English Proficiency

    Must have decent level of proficiency in either Traditional Mandarin OR Cantonese

    (Speak, Read & Type)

    Added advantages:

    Customer Service

    Problem solving

    Empathy

    Soft skills

    * This salary range is an estimation made by beBee
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Customer service advisor