Executive Freight Forwarding - Klang, Malaysia - Canadian Global Forwarding (M) Sdn Bhd

Description

Summary of Role:
Arrange and coordinate all import and export shipping matters according to clients' requirements.

Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.

Fulfil orders and generate reports using the Company's in-house system.
Collaborate with finance department to ensure timely and accurate billing.


Account Management:

• Attend to customer inquiries in coordination with the Commercial and Manager and manage Customer's expectation.
• Trouble shooting/solving of daily operations issues.
• Escalate any customer's complaints to the Manager.
• Timely and error free processing of customer's instructions such as warranting, title transfer and warehouse receipt.

Planning and Co-ordination

• Prepare Work Order Instructions for onsite warehouse teams and follow up till completion of the job.
• To escalate any claims, disputes etc. to Manager.
• Assist on adhoc reporting matters or any other assigned task given by Manager.
• Monitor closely to the progress of work orders and keep the customer informed on regular basis.
• To verify and check the logistics documents (such as draft BL or packing list) before forward to the customers.

System Data and Inventory

• To update the Logistics system.
• To send report to customers and document on regular basis. Report to be checked by superior before sending to external parties.

Costing and Billing

• Timely and accurate billing to customer.
• Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
• To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
• To inform customer timely for additional charges incurred.
• To clarify timely on the invoices to ensure accurate AP payments from Finance department.

Job File Management

• Maintain accurate documentation and filing.
• To indicate/update the cover file with detail job information.

General

• Any other tasks or assignments as may be assigned from time to time.

Requirements:

• Minimum Diploma in Logistics and Supply Chain management.
• Relevant working experience preferred and fresh graduate is encouraged to apply.
• Experience in import/export procedure and documentation.
• Demonstrated freight forwarding operations expertise.
• Ability to work on crossfunctional and multicultural teams.
• Meticulous, responsible and positive work attitude.
• Mature and able to work independently with mínimal supervision.
• Excellent communication and analytical skills.
• Able to handle company information with confidentiality and discretion.
• Proficient with Microsoft Office.
• Proficient in both spoken and written Malay and English (to liaise with English speaking clients & associates).
• Able to perform effectively in a high pressure and fast paced working environment.

Job Types:
Full-time, Permanent


Salary:
RM2, RM3,000.00 per month


Benefits:

• Opportunities for promotion

Schedule:

• Day shift