Field Operations Manager - Kuala Lumpur, Malaysia - Cisco Systems

Cisco Systems

Verified Company

Kuala Lumpur, Malaysia

1 week ago

Posted by:

Siti Tan

beBee Recruiter

Description

Who You'll Work With

The Field Operations Manager is part of Regional Operations in Cisco's Commerce & Lifecycle Operations (CLO) organization.

Regional Operations (RO) provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco's products, services and software business.

The Field Operations Manager works directly with ANZ sales and other cross-functional stakeholders to provide world class operations management and advisory services.

What You'll Do

Commit management:

Attend Forecast calls and understand key priorities for the week, month, quarter
Accountable for commit operationalization on a weekly basis, with crossfunctional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required
Prepare Sneak peek for respective Theatre | Domain in critical periodends

Business Partnership:

Field/Customer operations advisory, enablement and change management, on tools, policies and processes
Supply chain consultation and constraint management
Consultation and operational design for complex deals HW and deal assurance
Quality of Bookings and Backlog Mgmt analysis and resolution
Stakeholder Operational Biz Reviews
Advisor to sales teams on Cisco's crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes
Escalation management accountability & ownership including at the executive level

Field Problem Identification

Proactively solve sellers problems, listen to their feedback and close loop
Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented.
Drive awareness and adoption of solutions and enhancements
Ensure continued selflearning especially on new business consumption models, software and acquisitions.

Who You Are

Requires BA/BS degree or equivalent plus 7+ years related experience
Project Management Certificate a plus
DMAIC preferred

Relevant language proficiency

Proficient in written and spoken English and Chinese to liaise with Chinesespeaking customers, Cantonese is a plus

Experience:

Knowledge of E2E operational processes
Experience working within a channel business structure from all operational aspects
Experience driving crossfunctional and/or global initiatives
Experience in an environment with significant business transformation, leading change management

Other experience, which is a distinct advantage include:

Cisco ordering or technology knowledge / certification (Product, Services or Software)
Sales Operations experience especially in IT or Sales environment
Understanding of Cisco's Partner Programs including incentives, pricing and rebates
Experience in Software Operations & Enterprise Agreement deal structures

Other general expectations:

Demonstrated business acumen, planning and organizational skills, ability to work to very tight timelines and deliverables
Data analytics skills with ability to translate data into business intelligence

Program Management

Ability to translate Cisco business objectives and our stakeholders' priorities in to actionable plans
Solution minded, understanding root cause and able to implement necessary changes
Enjoys working in a fastpaced changing environment. Takecharge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities
Demonstrated ability to build and manage relationships within Cisco and collaborate with cross function teams, within the team or with external parties.
Excellent communication skills at all levels both presentation and personal, soft skills
Ability to drive radical changes, process, tool enhancement and simplification.
Advanced level of proficiency with Excel and PowerPoint preferred

Why You'll Love Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference.

Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we tak