Chat Support Consultant, crypto - Cyberjaya
Only for registered members Cyberjaya, Malaysia
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are passionate about blockchain technology and the future of digital finance. As a Chat Support Consultant, you will thrive in a multicultural and multilingual environment while enjoying your home office.
Responsibilities
- Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company's trading platform and general market conditions
- Understand customers' needs and deliver constructive feedback to the management team
Qualifications
- Native Chinese and strong English proficiency (minimum B2; C1 preferred)
- At least 6-12 months of online customer support experience, preferably in crypto or financial services
- Experience in live chat support and handling customer inquiries
- Strong analytical, logical thinking, and problem-solving skills
- Proof validation skills or payment/banking knowledge
- Financial background is strongly preferred
- Positive and responsible attitude
Job description
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